Paywize’s refund policy stipulates that once a user commits to purchasing a service plan or offer, refunds for such transactions will not be processed, as per company policy.

• To access Paywize services, users must first undergo successful KYC (Know Your Customer) verification. Paywize will only create a user ID upon completion of this process. Failure to complete KYC verification will result in the inability to create a user ID and access services.

• In the event of a transaction failure directly attributable to Paywize, and upon confirmation from the payment gateway, Paywize will automatically refund the transaction amount to the user’s bank account within 3-21 working days, excluding any payment gateway charges and applicable taxes.

• Users who do not receive services despite receiving successful transaction confirmation are required to lodge a complaint via email to Paywize’s customer care. Paywize will investigate upon receipt of the complaint and may issue a refund based on its findings. Paywize’s liability in such cases is limited to providing a valid refund corresponding to the specific transaction amount received.

• For any issues or discrepancies, users are encouraged to contact Paywize’s customer support team. If further assistance is needed, users can reach out to the grievance team for resolution.

• This refund policy is bound by the terms and conditions outlined in the agreement between the user/business associate/retailer/distributor and Paywize. Users are advised to review these terms carefully before availing of Paywize’s services.

Paywize remains committed to maintaining transparency and accountability in all dealings with users, striving to uphold the highest standards of customer service and satisfaction.