Customer Grievance
Purpose and Scope
PayWize is dedicated to delivering top-notch services and has a committed customer care team available 24/7 to promptly address any complaints. As part of this commitment, PayWize has established a clear procedure to ensure swift resolution of customer grievances related to various service matters.
Customer Care Team
Level 1: We prioritize providing exceptional service and a seamless experience. For any questions, concerns, or assistance related to our services, our dedicated Customer Care Team is available 24/7 to provide support. You can reach us via phone or email using the contact details below:
Phone No: +91 91099 10995
Email: [email protected]
Response TAT: 24 hrs
Head – Grievance Redressal
Level 2: We understand that some issues may require further attention. If the resolution provided at Level 1 does not fully meet your expectations, you may escalate the matter to our Grievance Redressal Officer through the following contact information:
Phone No: +91 96395 39639
Email: [email protected]
Response TAT: 3 working days
Nodal Officer
Level 3: Your satisfaction is of utmost importance to us, and we are committed to providing comprehensive resolutions to any outstanding issues. In the rare instance that the resolution at Level 2 is still unsatisfactory, you have the option to further escalate the matter. Our Nodal Officer is here to assist you:
Phone No: +91 91147 11479
Email: [email protected]
Response TAT: 5 Working Days
To ensure prompt resolution, regulatory bodies, law enforcement agencies, and partner service providers are kindly requested to directly contact the Nodal Officer. We appreciate your cooperation in addressing relevant matters promptly and efficiently.
